First Internet Bank Puts AI-Powered Financial Intelligence Directly in Customers’ Hands

July 28, 2026 - 18:04

FISHERS, Ind., July 28, 2026 -- First Internet Bank has launched a new feature that puts artificial intelligence directly into the hands of its customers, allowing them to get personalized financial answers without leaving their everyday accounts. The bank announced a secure, permission-based system that connects to popular AI assistants like OpenAI's ChatGPT and Anthropic's Claude.

Instead of navigating complex menus or waiting for customer service, users can now ask plain-language questions and receive responses based on their own transaction history and account activity. For example, a customer might ask "How much did I spend on dining out last month?" or "What was my average checking account balance this quarter?" The AI pulls the relevant data from the bank's systems and delivers a clear answer.

The bank emphasized that the connection is entirely voluntary and controlled by the customer. Users must grant explicit permission before any account data is shared with the AI assistant. First Internet Bank says the process uses encryption and follows strict security protocols to protect sensitive financial information.

This move reflects a growing trend among financial institutions to integrate generative AI into everyday banking. By meeting customers where they already are -- inside popular AI chat interfaces -- the bank aims to make financial management more intuitive and less time-consuming. The service is available now for both personal and business account holders.